1.Where is the store based?
London / Japan / Hong Kong
2. Do You Accept International Orders?
We sure do! As long as the Country you live in has a postal service and is not going through any Government destabilisation, then we can ship to you! All our international’s shipments are sent via FedEx and are fully trackable.
3.How long will it take to receive my order?
Usually ships in 1-2 weeks and is expected to arrive within 14 days.
Due to Coronavirus, delivery may take a little longer than usual.
4.What payment methods do you accept?
We offer payment by credit card, as a convenience for our customers. We accept Visa / MasterCard / Discover / American Express / PayPal / APPLE PAY / GOOGLE PAY / Alipay / AlipayHK / Wechat Pay / Unionpay.
5.Where can I track my order?
We Provide Order & Waybill Tracking will help you to find your shipments and orders.
6.Do I have to pay customs/import charges when the package arrives?
All our international’s shipments are sent via FedEx and are fully trackable. Please note, international shipments may incur import or customs fees on entry into the destination country. (Basically not – if you are in the United States (US) / European Union (EU)).
We do not cover these duties and taxes, which therefore are the responsibility of the receiver. Unfortunately, we have no control over those charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order.