HOW TO RETURN
You can return your items to us within 7 days of receiving your order. The items must have all their labels and be in perfect condition.
To process a return, please visit the "Contact Us" page on u-zip.com and provide your "Order Number" and "Reason for Return/Refund" in your message, and our team will assist you accordingly.
HOW TO EXCHANGE
You can exchange your items within 7 days of receiving your order.
To process an exchange, please visit the "Contact Us" page on u-zip.com and provide your "Order Number", "Item/Size you wish to exchange for", and "Reason for Return/Refund" in your message, and our team will assist you accordingly.
Please remember that the original items should be returned within 7 days of the exchange request. If the deadline has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.
Please also remember…
Only one exchange request can be done at a time for the same order. You may add up to 5 items per exchange request.
If the item you wish to exchange for is no longer available, the exchange cannot be processed.
Online exchange will not be available for purchases made with a gift receipt.
For any exchange inquiries, please contact us via the "Contact Us" page on u-zip.com.
REFUND
The refund will be made via the same payment method used to make the purchase. You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.
Return and Exchange Policy
Please make sure that the item for exchanging / returning is in a condition that it can be sold again and that the original package is intact.
No damage or stains on the products
Product remains unworn, unused and unwashed
All Product tags present
All original tags attached
In Resell-able condition
Due to hygiene concerns, we do not accept returns or perform exchanges for intimate wear/body wears, socks, and all unpacked bedding set products.
Sale items
All SALE items are FINAL SALE, no returns or exchanges will be accepted.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a return label fee if applicable. Any duties paid will NOT be refunded. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.